Terms of Service

By creating an account or using Avatvox ("the Service", accessible at avatvox.com), you agree to these Terms of Service. If you do not agree, do not use the Service.

These Terms form a binding agreement between you and G Younis Properties Ltd, a company registered in England and Wales under company number 15186217(trading as "Avatvox", referred to in these Terms as "we", "us"). Public registration details: find-and-update.company-information.service.gov.uk/company/15186217.

The Service takes a short reference video you provide, learns how the person in it speaks and looks, and synthesises a new video of that same person saying a script you supply. It does this by combining a third-party voice cloning model and a third-party lipsync model.

You sign in with a Google account. You are responsible for keeping the underlying Google account secure. You must be at least 18 years old to use the Service.

You are solely responsible for every reference video, every audio file, and every script you submit. By using the Service you represent and warrant that:

• You have all rights, permissions, and consents required to use the likeness, voice, and image of every person appearing in your reference videos. If the reference is not of you, you must have explicit and verifiable permission from that person.
• You will not upload references of minors, of deceased people without consent of next of kin, of public figures or celebrities for the purpose of impersonation, or of any person without their informed consent.
• You will not use the Service to create content that is defamatory, harassing, sexually explicit, that incites violence or hatred, that constitutes election interference, or that violates any applicable law.
• You will not use the Service to commit fraud or impersonation, including but not limited to financial fraud, identity theft, and the production of so-called "deepfakes" intended to deceive a viewer.

You retain ownership of the content you upload and of the generated outputs. You grant the Service a non-exclusive, royalty-free, worldwide licence to store, process, transmit, and display that content strictly to operate the Service for you.

The generation pipeline is best-effort and depends heavily on the quality of your reference. You acknowledge and accept:

• Audio fidelity, voice timbre, intonation, and accent of the synthesised speech may diverge from the source voice.
• Lipsync alignment between the synthesised audio and the video may show errors, especially on plosive consonants, fast speech, or unusual phonemes.
• The output may contain minor visual artefacts: blurring around the mouth, occasional facial flicker, lighting inconsistencies, or compression artefacts.
• A short, low-resolution, poorly lit, or noisy reference produces a lower-quality result. The Service does not guarantee a specific quality level.

We make no warranty that any particular generation will be suitable for any particular purpose.

You will not, and will not permit any third party to:

• Reverse engineer, decompile, or scrape the Service.
• Attempt to circumvent rate limits, credit accounting, or authentication.
• Use the Service to develop a competing product, including by bulk-extracting model outputs as a training set.
• Use the Service in any way that could disrupt or degrade it for other users.

The Service operates on a prepaid credit balance. One credit equals one US dollar. You purchase credits through Stripe. Pricing for a generation is shown before you confirm it.

Credits are non-transferable. They have no cash value outside the Service and cannot be exchanged between accounts.

Credits do not expire. We reserve the right to charge a small inactivity fee or to convert balances to a fixed value if required by law or by the payment processor; if we ever introduce such a fee, we will notify you in advance.

Each generation is digital content delivered immediately on demand. By submitting a generation you expressly request immediate performance and acknowledge that you lose the right of cancellation under the UK Consumer Contracts Regulations 2013 (and the equivalent EU consumer rules) for that order, once the generation has begun. This is the standard digital-goods exception; it does not affect any statutory rights you have against the Service for faulty or non-conforming output.

If a generation fails because of a fault on our side or on the side of one of our upstream providers, the credits you held for that generation are automatically returned to your balance. You do not need to ask.

If a generation completes but you are unhappy with the quality, no refund is owed: by submitting the job you accepted the disclaimers in section 5. At our discretion, we may offer a free regeneration as a goodwill gesture — this is not a contractual obligation.

Top-ups themselves are non-refundable except where required by law. If you believe a charge was made in error, email hello@avatvox.com within 14 days of the charge.

You own your inputs and your outputs. The Service, including its code, design, brand, and documentation, is the property of Avatvox and is protected by copyright and other laws. Nothing in these Terms transfers any of that to you.

We may suspend or terminate your account at any time, without notice, if we believe in good faith that you have violated these Terms — in particular section 4 (responsibility for content) or section 6 (acceptable use). On termination, your credit balance is forfeited; we are not obligated to refund it.

You may close your account at any time by contacting us at hello@avatvox.com. Unused credits are not refundable on voluntary closure.

The Service is provided "as is" and "as available". To the maximum extent allowed by law we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that any particular generation will satisfy you.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

Subject to the paragraph above and to the maximum extent allowed by law, neither Avatvox nor any of its operators, agents, or providers will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to your use of the Service.

Our total cumulative liability to you for any claim arising from the Service is limited to the greater of (a) the amount you paid us in the twelve months preceding the claim, or (b) one hundred US dollars.

You bear sole responsibility for the consequences of publishing, distributing, or otherwise using a generated video that depicts a real person. The Service is a tool; the operator of the tool is you.

You agree to defend, indemnify, and hold harmless Avatvox and its operators from any claim, demand, loss, liability, damage, fine, or expense (including reasonable legal fees) arising out of: your content, your use of the Service, your breach of these Terms, or your violation of any law or third-party right.

We may revise these Terms from time to time. The "Last updated" date above reflects the most recent change. We will announce material changes on the Service before they take effect. Continued use after a change means you accept the revised Terms.

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service, except where mandatory consumer-protection rules in your country of residence give you the right to bring proceedings in your local courts.

Notices, requests, and questions: hello@avatvox.com.